Shipping & Handling and Returns
Free Napanee Local Delivery
Chill Lifestyle for Kids offers free local delivery within 10 km from our store (based on Google Maps) for orders of regular priced merchandise with a minimum of a $50 purchase (before taxes) placed through our online store only. All home deliveries must have a secure & dry place to drop off purchase. We are not responsible for items that go missing once dropped off at the designated address. Returns/exchanges are the sole responsibility of the buyer and follow the same return policy as outlined below for regular online orders. Buyers who select 'Local Free Delivery' but live beyond 10km from the store will be required to pick their purchase up at the store.
Chill Lifestyle for Kids is pleased to offer *free economy shipping on orders of *regular priced items over $99 (before taxes) within certain Canadian provinces (excluding British Columbia, Alberta, Newfoundland & Labrador, Yukon, Nunavut & Northwest Territories). Currently, we do not ship outside of Canada. *Free shipping excludes any sale, discounted or clearance items. Some heavier items are excluded from free shipping. If an item is excluded, it will be indicated on the product page or you will be contacted.
If for any reason, additional shipping charges apply that were not calculated with your initial order (added on by the shipping company and unknown to us at the time of ordering), you will be contacted and provided with the options.
Express shipping is available during the check-out process.
Shipments typically leave the store within 24 hours, Tuesday to Friday excluding weekends and holidays.
All shipping fees are non-refundable including free shipping. Any refused shipments or shipments not picked up at depots will be charged the return shipping fee in addition to the sending shipping fee.
If damage has been caused due to shipping, photographs and a written description must be sent to firstname.lastname@example.org within 48 hours of the package being delivered. If there is an order discrepancy, it must be sent in writing within 48 hours of the package being delivered to email@example.com.
Flat Rate Shipping (excluding remote areas, Alberta, British Columbia & Newfoundland)
$9.95 economy flat rate shipping on orders up to $99 (excludes heavier/larger items)
$15.95 economy flat rate shipping (excludes heavier/larger items) to Alberta, British Columbia & Newfoundland
$39.99 express flat rate shipping (excludes heavier/larger items) to Alberta, British Columbia & Newfoundland
For Nunavut and Northwest Territories, Newfoundland please contact us for shipping cost.
Any order cancellations must be received within 3 hours of placing the order. This is required to allow for prompt packing and delivery arrangements.
Warranty, Defects & Performance Issues
In the case of warranty, defects & performance issues, please contact the manufacturer of the item directly as, we are unable to assist or accept returns/exchanges with these types of issues.
If you change your mind, items may be returned (excluding the exemptions listed below) for exchange or store credit within 10 days of the item being delivered. We offer credit notes, no refunds. Items must be in mint re-saleable condition, never tried, used, worn, washed, ironed etc. Tags must still be attached to item. Packaging or item must not have any flaws or markings as it must be re-sold.
Contact the store at firstname.lastname@example.org in order to receive a Return Authorization Number. Returns or exchanges will not be accepted without a Return Authorization Number.
Return shipping cost is the sole responsibility of the customer.
If an order qualified for free shipping, the cost of shipping will be deducted from the purchase price. The credit note or exchange amount will reflect the purchase price minus the cost of shipping & handling.
Refunds are processed within 5 business days (excluding holidays and weekends).
For safety & hygienic reasons, the items listed below are final sales and cannot be returned or exchanged:
-products removed from their packaging and/or assembled
-personal care products
Chill Lifestyle for Kids retains the right to change any prices and/or descriptions at anytime without notice. In the event of errors on the website, Chill Lifestyle for Kids reserves the right to change or cancel orders to reflect the correct information.